I 54 Closing Gaps for domestic fares replacement in case of ticket loss

I-54: Closing Gaps for domestic fares - replacement in case of ticket loss

Description

• OSDM needs to close gaps for domestic fares in order to proof towards ERA / EU that is a valid solution for all domestic fares

• The Gap Analysis has discovered a gap on the handling of lost "tickets"

Owner

• CER/UIC Frauke Quik

Business Value

• OSDM is applicable to all domestic tariffs.
• Handling of lost tickets and cards

Business Outcomes

The measurable benefits that the business can anticipate if the epic hypothesis is proven to be correct.

• report on lost tickets / cards (relevant only for physical tickets / cards)
• reissueing a replacement and handling of fees for replacement

Leading Indicators

The early measures that will help predict the business outcome hypothesis. For more on this topic, see the Innovation Accounting advanced topic article.

• physically unique tickets can be replaced

Nonfunctional Requirements

Nonfunctional requirements (NFRs) associated with the epic.

None

Analyse

• Non trip-offer flow where the replacment product is requested. In the required information necessary information about the e.g. the card number can requested.
• In offer a fee can be added if required.